Refund & Return Policy

This page explains how refunds and returns generally work for orders placed through the official FluxoFan Neck Fan order page. The merchant processing your payment is the party that issues refunds; the exact window and conditions shown at checkout always take priority over this summary.

Standard return window

Most orders are covered by a money-back window that begins on the delivery date, not the order date. Before you buy, read the guarantee text on the checkout page and note the exact number of days, because promotional bundles sometimes carry different terms.

Condition of returned items

• Return the fan with its charging cable, manual and original packaging where possible.
• Items must not be damaged beyond normal inspection use.
• Keep your order number and delivery confirmation.

How to start a return

Contact the merchant's support address printed on your order confirmation email and request a return authorisation before shipping anything back. Unauthorised returns can be refused or delayed. If you cannot reach them, write to us at contact@nutrafame.com and we will point you to the correct channel.

Refund timing

Once a return is received and inspected, refunds are typically issued to the original payment method. Bank or card processing can add several business days before the credit appears on your statement.

Shipping costs and fees

Original shipping charges and return postage may be non-refundable, and some merchants apply a restocking fee on opened multi-packs. Confirm these details at checkout so there are no surprises.

Damaged or wrong items

If your fan arrives damaged, incomplete or not as described, photograph the parcel and the item and report it within a few days of delivery. Faulty-item claims are usually handled faster than change-of-mind returns.

Our role

This is a review and information site. We do not take payments, hold stock, or ship products, so we cannot issue refunds directly — but we will help you escalate a stuck request.

Contact

Email: contact@nutrafame.com · Telegram: @shubhammalva · WhatsApp: +91 70555 67447